SERVPRO of Brooklyn Park, Champlin Employee Photos

Owner of SERVPRO of Brooklyn Park, Champlin

Shaun Hickman

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers".

Awards on Wall

MVP Finalist

Joe and Shaun were awarded a finalist of One Team MVP in Q2 of 2020! 

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Mat- Operations Manager

Mat has been with us here at SERVPRO for over 6 years. He comes to us with 14 years experience in the restoration field with Certifications that include IICRC Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Asbestos Inspector. He makes sure everyone is in the right place at the right time. When Mat is not helping his fellow teammates, he enjoys spending time with his family gaming, playing board games and camping. He spends his summer trolling his favorite fishing spots looking to get his next Big Catch!

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Theresa- Assistant Operations Manager

Theresa has been a part of our team for 3 years. She came to us with 3 years of experience in the background of insurance.  She has acquired certifications for property, casualty, and life insurance through the State of Minnesota. Theresa loves to cheer on our Minnesota teams when she watches football, baseball, and hockey. During the summer you can catch her relaxing near the lake.

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Bo- Sales & Marketing Manager

Bo is our resident friendly Mr. Rogers. He is well known in our local community as an active member of his church and a proud member of the Monticello Fire Department. He has certifications in NFPA Firefighter 1, Firefighter 2, Hazardous Materials Operations, BLS (Basic Life Support) First Responder, CPR and AED. You can find Bo on the front-line fighting fires, coaching sports, fishing and enjoying the outdoors with his family.

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Demetrius- Project Coordinator

Demetrius joined our team 1 year ago with 7 years experience under his belt. He has certifications in IICRC in Water Damage Restoration Technician (WRT) and Applied Structure Drying (ASD), and Lead Renovator. He also has experience as a commercial roofer which helps him greatly in his role! When Demetrius is not working you can find him spending time with his family, checking out cars, or watching basketball.

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Robert- Estimator

Robert has been with our team for 3 years and keeps us laughing with his daily dose of Dad Jokes and overall trivia knowledge. In his 12 years experience in the field, he has earned many certifications that include IICRC Applied Structure Drying (ASD), Carpet Cleaning, Lead Renovator, Forklift Certification and is a former Property Adjuster. He is constant learner, always taking in new facts and skills!  When Robert is not working, he enjoys spending time with his family and taking on new projects around the house.

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Nate- Project Manager

Nate has earned certifications in IICRC Water Damage Restoration Technician (WRT)  and is Lead Renovator certified. He has been with our SERVPRO Team for over 3 years and has proven to be a quick learner who is always ready to new add new skills to his resumé! When Nate is not in the office, you can find him hunting or on the water fishing from his kayak during the warmer months and on the ice during the long winters.

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Brandon- Project Manager

Brandon is our newest Project Manager, and he has 4 years of experience in the restoration industry. He is certified in WRT, ASD, Lead Renovator, Asbestos Inspector, and Smoke/Odor. He has shown us that he is a natural leader and is ready to tackle any problem we come across! He has participated in some of our sponsored golf tournaments and outside of work you can catch him on the green working on his swings and putts.

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Matt R.- Production Supervisor

Matt R. has experience in everything we do. He is certified in WRT, Fire/Smoke/Odor, and Lead Renovator! He has been with us for 6 years and comes with 7 years of experience. He likes to hunt and fish. During the warmer months you can also catch him riding around on his motorcycle or a four-wheeler.

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Michael- Production Supervisor

Michael brings us a year of experience in the restoration industry. He has shown his leadership ability and his focus on safety throughout our workplace. He has been a part of the Monticello Fire Department for 5 years. Outside of firefighting and working you’d find him working on cars, computer programming, or playing video games!

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Jeremy- Production Technician

Jeremy has been with us for roughly a year now. He is IICRC certified in Water Damage Restoration Technician (WRT). He comes to us with 3 years of experience. Outside of work he likes working on tractors and cars. You could also find him hanging out with his two kids, fishing, and cooking anything. We look forward to seeing what Jeremy can whip up for the office.

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Miranda- Production Technician

Miranda has been with our SERVPRO team for 2 years. She brings 1 year of experience in restoration and mitigation. Miranda is a dedicated employee who enjoys learning new things and applying it in her daily work routine on the job. When she is not working, Miranda enjoys playing softball and hanging out with her dog!

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Kayla- Contents Manager

Kayla has over 6 years of experience in the industry. She started with us part-time but has now made her way to a full-time position while being with us for about 3 years. Outside of work you can find Kayla spending her time with family and friends. She is a huge fan of our great Minnesota Vikings and her favorite animal is the Great White Shark.

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Caitlin- Production Supervisor

Caitlin has over 5 years in restoration experience and has been with us for 2 years. She specializes in fire and content cleaning. She is also certified in carpet cleaning. Caitlin loves the outdoors and enjoys spending quality time with her family out there, no matter the season. She enjoys helping those who were affected by fires and getting their valuables back to normal. Caitlin goes above and beyond for our community and she represents SERVPRO very well.

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Abbey-Production Technician

Abbey takes pride in getting homes and businesses back to preloss conditions after fire damage. She has been a part of our team for almost 2 years. Outside of SERVPRO you can find Abbey spending quality time with friends and family. Abbey is a great addition to our team. Her energy and passion for her work are contagious!

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Todd- Carpenter

Todd is always looking for that last final detail and making sure that all our customer’s houses are ready to be lived in after a loss. He is certified in WRT and continues learning from his 15 years of carpentry. He has been with us for almost 3 years. He enjoys tinkering in the garage and walking his dogs. One of his mottos is “Work, Eat, Sleep, and Repeat!”

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Ken- Carpenter

Ken is always looking out to help! He is one of our local Firefighters and he has certifications in Confined Spaces, National Safety, and Rope Rescue. He has 23 years of experience with construction and almost the same number of years of experience as a Firefighter! When Ken is not helping others, he is enjoying hunting, hockey, and motorcycling around the town.

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Keith- Carpenter

Keith is our newest carpenter. He joins our team here with 5 years of experience on the rebuild side of the business. When he is not in the field putting it back together "Like it never even happened." Keith enjoys hanging out with his kids and hunting. A fun fact about Keith is that he is a commercial diver.

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Laura- Human Resources Manager

Laura is known as “The Regulator” and has brought 10 years of experience in Human Resources to our branch. She was in fields of healthcare and public sector/ Government before coming to us. Her favorite thing to do is spend time with her family. She also enjoys gardening, exercising, and hitting the roads on her motorcycle.

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Steve- Job File Coordinator

Steve has the ability to talk to anyone and is always there to lend a helping hand.  Steve is IICRC certified in Water Damage Restoration Technician (WRT) and has been with us for 4 years now! He brings 8 years of experience of water mitigation and is a quick problem solver on the job. Some of his hobbies include art and gaming with his friends.

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Cameron- Assistant Shop Manager

Cameron has been with us for over 2 years! He was in the U.S. Marines and U.S. Army prior to working with SERVPRO. He was a facility and grounds manager at Camp Lejeune in North Carolina. He spends most of his free time with his family. They enjoy horseback riding, fishing, and going up to their cabin. Cameron still enjoys traveling around the states and even abroad!

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William- Production Technician

Will was one of our Technicians here at SERVPRO that we lost in a tragic accident outside of work on 7/28/2021.
He brought with him several years of experience in the construction field and enjoyed working on projects, welding, motors and enjoying time with his family.
He brought a positive light to our team and a wealth of knowledge in the short time we had with him. We will always remember your smile. RIP

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Mark- Production Supervisor

Mark is one of our Production Supervisors here at SERVPRO. Mark has earned his certification in water 100. Mark has a passion for animals and works with an animal rescue. He is also a dedicated member of the Monticello Lions. You can find Mark riding mountain bikes or motorcycles. He also enjoys spending time woodworking.

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Avery- Marketing Representative

Avery is joining SERVPRO fresh out of college and comes to SERVPRO with one year of marketing experience. She is eager to learn all things marketing and is enjoying all of the new skills she is learning. When she is not working, you can find Avery spending time with her family and her pets. She also enjoys spending time at her cabin enjoying the sun!

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Izaiah Reynolds- Carpet Cleaning Tech

Izaiah is new to our SERVPRO team and is one of our carpet cleaning technicians! In his free time, he enjoys playing baseball and basketball, as well as traveling! 

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Shanda Daluge- Job File Coordinator

Shanda is our new job file coordinator. Shanda came to SERVPRO with six years of customer service experience! In her free time, Shanda enjoys spending time with her 3 boys, husband, and 6 dogs! She also loves to spend her time outside camping, ice fishing, working out, and crafting! She loves crafting her own tumblers.

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Ryan Andreson- Production Technician

Ryan is one of our new production technicians here at SERVPRO. When Ryan is not working you can find him on the basketball courts, or bowling. Ryan also enjoys spending time outdoors fishing.