What our Customers say...
SERVPRO was wonderful to deal with. We had an issue with a fire extinguisher going off and there was chemical dust everywhere. The SERVPRO crew was so responsive in coming over right away and helping us get something set up for tright away. Their response was so quick and helpful. I can't thank them enough for taking the stress away for us.
They were prompt and did a good job. I called for an emergency clean up on a Saturday evening which was challenging, I am sure, but a crew came diagnose the situation, set up equipment and followed up.
They were very thorough going through our things with us before they starting cleaning up and sanitizing our basement. They even cleaned up the sheetrock dust and particles that got on our main floor when they were tearing out the affected walls. Very professional, if I ever needed help with this sort of thing again I would call them first, 100% ??
SERVPRO did a very thorough job of detecting the problem and taking care of it. They made as many trips as needed to get the best result. They were very informative and courteous. They answered all our questions and explained all that they were doing and why. We are very pleased with their endeavors.
I had a pipe burst in my bathroom this winter while I was out of town and my neighbor noticed and called SERVPRO. SERVPRO came out that same day and took care of everything. super friendly and kept us informed. would definitely use them again
I had a pipe break and it flooded my basement. I called and Demetrius Atchison was quick to respond he was professional, communicative! I highly recommend SERVPRO!!
I had a hot water pipe spring a leak in the crawl space that went unnoticed for some time. When found, it was like a sauna in there. My insurance company referred another company that I won't mention here. That company came out and did the dry out. However, that company was difficult to work with and I ended up changing to SERVPRO based on the recommendation of a friend and Scoutmaster of Boy Scout Troop 542. With SERVPRO, it was like night and day. Shawn Hickman came out and was easy and professional to work with. Shawn was very responsive to phone calls and helped deal with the insurance company that was horrible at returning calls and emails. Chris Cragun from SERVPRO also did an awesome job at coordinating the work that needed to be done. For those of you reading this post, I would highly recommend using SERVPRO. The job may take awhile to complete, but the job will be done correctly until you are satisfied. Keep in mind people to be patient. There is supply channel issues and worker shortages going on out there. You may be waiting on a certain carpet you want, or doors to come in, or the city inspector for issuing a permit. I am guessing that there has also been an uptick home damages since the start of the pandemic because people are using more resources at home than ever before since a large population is working remotely now. Bottom Line. Use SERVPRO and you will be happy that you did.
Couldn't really be happier given the circumstances of the issue I needed to contact SERVPRO about. Long story short, I had a pipe burst and caused a pretty substantial amount of water damage in one of my properties. They were able to get someone out to me quickly, and the guy they sent did a very nice job. I made sure to get his name so that hopefully this can get back to someone at the company. His name was Michael Beran, and he was very professional the whole way through. He showed up promptly and helped me assess the damage. He patiently answered questions that I had and he got the work done very efficiently. I've worked with contractors in the past and you can tell when they're not in any big hurry to get the job done, but I never saw him taking his time or being distracted, he always seemed to be focused on getting my situation taken care of. That's very appreciated. When he was done, he made sure to answer any last questions I had and I was impressed by how clean he left the work area. Just an outstanding experience all-around. I hope I don't need their services again anytime soon, but I know where to turn if I do.
Joe came to our house after we had a dishwasher leak. He was able to confirm that we had no damage to our walls or downstairs ceiling and recommended a course of action for our wood floors (dehumidifiers, fans, etc.). He assured us that the floor did not sustain lasting damage. Here we are months later and he was right. The floor is perfect and we have no lasting damage to our home due to his quick response and suggestions for remediation. Please do not hesitate to use this company or Joe - great service and very knowledgeable.
In the midst of an immensely difficult time in my personal life, SERVPRO was compassionate and understanding throughout my entire house rebuild. Due to an error a different contractor made during an exterior remodel, my home suffered over $100,000 of water damage. The entire 50 year old structure had to be stripped to the studs on exterior walls and ceilings. Not only did they treat my personal case with sympathy and detail, they ensured I'd be back in my home as quickly as feasibly possible. From the top of the organization with the owner Shaun H, down to the packers/movers and individual carpenters, I felt they truly cared about my house, my personal story, and all my concerns. Heather, Kayla, and their team of packers/cleaners/movers ensured my belongings were treated with utmost care. Shawn, the project manager, gave the project a personal touch and had open communication so I knew exactly what the status of the project was. He was always a phone call away to calm my anxiety regarding the process. Mat and Matt, with restoration and mitigation, were professional and I felt an immense sense of reassurance that the problem would be fixed and my home would be safe to live in again. Chris, the head carpenter, was detail-oriented and made sure the loose ends were tied up and the finishing touches brought the whole project together to completion. I couldn't be more satisfied with the competency and work of the entire company. Thank you for helping me through this tough time.
We have used SERVPRO a few times and have been happy with them each time! They were easy to communicate with, thorough in their work and inspection, and knowledgeable.
Savannah and Zach were amazing-they both worked very hard for several hours clearing out our flooded basement. They were professional, polite, efficient and knowledgeable. They took excellent care of my belongings. The big mess I discovered earlier today is on its way to being cleaned up and remedied. I highly recommend SERVPRO of Write County. Ask for Zach and Savannah - and their supervisor, Matt.
Demetrius and his staff were extremely responsive and knowledgeable. They did a great job of mitigating the issue and we would recommend this service to friends and family.
We were very satisfied with the professional team at SERVPRO! We could not have done it without you, Thank you!
SERVPRO was wonderful to deal with. We had an issue with a fire extinguiser going off and there was chemical dust everywhere. Shawn was so responsive in coming over right away and helping us get something set up for tomorrow. Their response was so quick and helpful. I can't thank them enough.
Shawn was on-time, professional, extremely knowledgeable, and had a plan for how to handle the damage we have without “breaking the bank”. Couldn’t be happier!
SERVPRO was fantastic! They quickly arrived at our home to start the cleanup process. Very professional and informative. We are grateful for the team and work done. Thank you!
SERVPRO was very professional and polite. The team was prompt and arriving at our home to quickly get to work after a pipe break. We would definitely recommend SERVPRO for your restoration emergency.